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French Charter Cruise!!!

It’s All French From Here

Over the next four days we have the sublime priviledge of hosting 1400 Frenchies on a charter for the car company Citroen. The good news is, most of them got it for free and seem to be in a great mood about it, even to the point of forgiving my lack of French and inability at pronouncing it.

Embarkation

It all started on a day in Genoa, I was at my trusty table with my pile of safety flyers. Most embarkation days I am stationed here, usually I have 5 different languages for the safety flyer and a 6th flyer with all the languages explaining the safety drill. Each time a guest enters I greet them in English and hope they respond in their language so I know which flyer to give them. Every now and then someone pulls a dirty trick and greets me in Italian, only to end up being French or German….

On French charter embarkation we only had the multi-language flyer and the French one. So in an attempt at being efficient I just combined them together so that I could hand them to guests at the same time. Of course the first 1000 arrived at the same time and it was mad chaos trying to hand them the papers fast enough. Luckily they were patient and not rude and pushy like a group of Italians we had the cruise before who nearly ran me over in their attempt to get to check-in first. Once the snaking line filled up it was pretty slow going, just handing them out every minute or so and smiling and nodding. However, you will not believe how many people put the multi-language paper down or handed it back to me thinking it was in another language, only to have me point out the French paragraph at the very top….

Just for exercise, just for exercise, just for exercise….

2pm we had our usual safety drill, luckily it lasted about 10min instead of 30min as we only had 1 language instead of the usual 5.

The group was great and very amused with my demonstration, you got to make it fun otherwise people get bored and forget. My muster station is S, inside the casino, Lifeboat 8, in the far corner. A bit nerve racking I fear if a problem did actually arise as every other group is either outside or has an exit door near at hand.

Circles, lots and lots of circles

Our evening involved remaining in uniform and circling round and round deck 5 and 6 in case any one needed help. Luckily I understand words like “recepcion” and “toilette”. At one stage I was listening to one of the singers playing some phenomenal Elvis music and a guest grabbed me and started waltzing… again, I think this is going to be a fun crowd. I finished circling at 11pm and went to peel off my uniform that I had had the supreme joy of wearing for 15hrs straight 2 days in a row.

Surprise! Excursion!

At our meeting this afternoon to explain where and when we were needed, our boss told us we were on excursion. At first we thought he meant that we were the runners to take the excursions to the bus… but then it was clear that we were actually ON the excursion. Since we only have a few hours this is great news, but at the same time, coffee with friends and a nap had sounded awfully good this afternoon.

The excursion of the day was to the tiny medieval town of Erice up on the top of the mountain in Trapani. The weather appeared decent, perhaps a little wind but I figured my sweatshirt and sunglasses would be enough, as usual. The movement of the bus lulled me to sleep for part of the drive, also the droning of our guide in French helped. When I opened my eyes all I saw was rain and grey and mist. When we arrived, after an exceptionally windy, twisty drive up roads barely wide enough to accept a mini coup, let alone a giant bus contorting itself around hair pin bends while trying to avoid oncoming traffic, it looked like it was winter in the highlands of Scotland. The mist was so thick you couldn’t see for than 10 feet ahead. But it certainly added a kind of ambience to the place and really lended to the feeling of an medieval town.
MSC - Erice Sicily

MSC - Erice Sicily (4)

After a mad caper of trying to convince guests off the bus and then find them as they all made a mad dash for cover, the tour guide and I eventually corralled enough of them to be convinced of a full group. One of the tour guides looked at me forlorn and said “53 refused to get off the bus, I only have 8” Really people it’s just a little mist and rain and cold and fog other than that it’s a glorious day in Sicily.
MSC - Erice Sicily (7)

Holy Cannoli???

As we meandered through the streets, heading uphill on particularly slippery cobblestones our guide gave us a brief run down of the history. To be honest I wasn’t really listening, instead I was in awe of the place and all the little shops. As we reached the top we came across a large number of French eating cannoli’s and drinking some sort of warm liquer. I wasn’t sure if someone had started a strange pastry craze, but the heavens smiled as it turned out the cannoli’s, these glorious crispy pastries that wrap themselves round a stuffing of ricotta cheese, were part of the tour!!!! We all got lined up to enter and as I put my foot in the entry the tour organizer gave me the lollipop (the sign we hold up to get our group to follow us) and told me to stand outside. I must have given her a very pathetic look as her next statement promised to bring me a cannoli when she went to get hers.
MSC - Erice Sicily (8)

Standing on a foggy street corner in a medieval town eating a cannoli with one hand while holding the tour lollipop with the other and powdered sugar raining down all over you with every bite…. Heaven!
MSC - Erice Sicily (9)

I really can’t tell you what the rest of the tour involved as I was in a cannoli induced fog, there was a church though and a promise to take me to a famous marzipan bakery for some speciality cookies. That is until the tour organizer decided I had to go with her to make sure all the guests went the right way, which they were (she had the tendency of treating them like 5yr olds). The problem was 2-fold, I spoke no French so couldn’t tell them where to go and I had never been here and so couldn’t tell them where to go. Luckily she figured it out and we headed back the way we had come and I found my marzipan guide.

In the end I got a giant box of marzipan cookies which were rapidly inhaled by the photo team upon my return, don’t worry I made sure I got a couple of them. The bakery gave me a free espresso so I could bounce my way back to the bus, where I found myself trying to sing Alouette in an attempt to keep the guests occupied as we waited for the last few to find their way out of Erice and back to the bus.

View on the drive back

View on the drive back

White Night

The final night was a white theme, and all guests were given white fedora hats, which created a fantastic atmosphere. Everyone had a good time with a concert on the pool deck and despite the cold, were in high spirits. A few days later I managed to find a contact in the housekeeping staff who acquired one of the left over hats for me and my roommate.

All French Things Come to An End

All to soon, this rather fabulous group of Frenchies, had to leave and our new route for the next 5mths began…. What the future holds we will have to see, but for now I am enjoying the ride… or the cruise.

 
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Posted by on June 24, 2013 in Cruise, Italy, Uncategorized

 

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A Day in the Life of a Social Hostess on Embarkation Day…

Genoa, Italy…Embarkation

Genoa is a day we love and dread at the same time, actually mostly dread. We say farewell to most of the old passengers and welcome a whole new group on board. The best thing about embarkation Genoa, is that it only starts at 9.15am.

Genoa is located in the North of Italy and is the main starting point for the 11 day cruises that MSC Lirica offers. We also have guests embark in Civitevecchia (pronounced Chivi tevekkia), Istanbul (usually all Turkish) and Odessa (usually all Ukranian and Russian). But Genoa is the biggest day with around 1300 to 1500 checking in.

Positions Please

Rolling out of bed, donning the uniform of blue pants, white long sleeve button up shirt, blue jacket and blue and white neck scarf while putting on my comfortable shoes (and thanking my mum profusely every time I avoid wearing my heels at her insistance I take the comfy ones as well), we head to the office on deck 5.

From there we proceed to deck 4, through security and into the terminal. We have had really bad luck in the past 3 cruises finding an unlocked door, but it appears as if we have finally located the correct one for all future cruises! Small victories make our days easier.

One of us is stationed at the check in desk. This is usually the Spanish Hostess who knows the system and also speaks 5 languages. The German host is stationed at the exit of the line where he can direct folks to open checking inners. The French hostess is stationed at the front of the line where she can check the little tickets indicating normal check in vs express (actually both the same but different lines) vs priority (for handicapped and families).

Finally there is me, English Hostess, along with someone from the animation team (as in entertaining team not drawing cartoons team). We are stationed at a desk near the entrance where we have important safety information in 5 different languages and the little tickets differentiating a guests status of check in.

Let the Fun Begin

The doors always seem to open at a different time. In the past we have stood there from 9.30am till 11.30am before we even start. But this last embarkation we started at 10am. Guests file in and we greet them while trying to guess what language they speak. It usually goes a little like this:

Me: Good Morning
Guest: huh?
Me: Bonjour/Bonjourno/Gooten Morgent (sp??)/Buen Dia
Guest: huh?
Me: Francais/Italiani/Deutsch??
Guest: ahhh Italiani
Me: MSC Cruise Card member?
Guest: huh?

And so on for all 5 languages. If an English speaker comes along I introduce myself and invite them to the travel talk in the afternoon.

For the first 3 cruises we stood like this for 5hrs, no break. But thank the heavens, the message got through and we were all relieved for 30minutes yesterday. Unfortunately I had not realised this and had not brought any money to buy a coffee or drink, it was pissing with rain outside and after 20min I got bored of sitting so went back.

2pm!!!

Finally, just as it feels as if our legs may never recover, our replacements arrive and I have to suppress the urge to kiss him and offer to give him children!

With barely an hour before our next task, we bound into the ship and head up to the buffet where we inhale food. Then down to the room to put feet up for about 15min.

Travel Talk

3.15pm Monique, French, and me gather in the office to make the announcement for the upcoming travel talk. This round mine was in the Lirica Lounge on deck 7. I had a rather good turnout of around 25 folks, considering I only have about 100 English Speakers onboard. Now English speakers do not necessarily mean NATIVE, but rather everyone who can’t speak one of the other 4 languages, often that means they don’t speak English either. But all good! This round I have a group from Norway, some dutch, a couple from Singapore, Japan, England, USA, even a couple from Namibia. The most surprising thing was to meet a lady from Eugene, Oregon who lives just a few minutes from the folks. Mmmmm potential courier for stuff dare I wonder.

The travel talk is around 20minutes and covers everything from life on board to excursions. Finally being able to go on excursions means I don’t have to BS as much as I have been. At the end we do a drawing for 50% off an excursion of their choice.

Safety Drill

After answering numerous questions and meeting folks I manage a quick 1 hr feet up before grabbing my life jacket to man my station for the safety drill. I am crew number 0626, muster station S, lifeboat 8. This is inside the casino, which has been pointed out as potentially not being the best spot of the ship is going down, but hey at least we can gamble on it!!

Standing at the entrance I collect the red cards. These are small ID cards given to guests at check in. After the Costa Concordia incident, this method was implemented to ensure all guests attend the drill, if their card is not collected a message is sent to their cabin to join the one the next day in Civitevecchia.

Moving to my spot for all those in lifeboat 8, I stand holding a lollipop sign until the general emergency signal (7 short, one long blast) is sounded. I then don my lifejacket and wait until we start the instructions for lifejacket presentation.

Grinning like a cheshire cat, I take the lifejacket off and go step by step showing how to put it back on while announcements are made in all 5 languages. I am finally reaching the point where I understand what each one is saying.

Disembarkation Talk

Drill complete I potter off to the Theatre where I have a disembarkation talk explaining procedures for guests leaving us in Civitevecchia. This takes about 20minutes again with questions after.

Sleep or Dinner

My biggest decision is then to whether or not to eat or nap first. Yesterday eating seemed like the best choice to ensure a longish nap. And oh how blissful that nap was, unfortunately it felt like my legs were going to cramp when I finally moved them.

Hospitality Desk

Since it is the first day we remain in our uniform all day and I must note that 14hrs in polyester long pants is not overly comfortable.

Our hospitality desk runs for an hour and we get to meet and greet and answer any questions new and old guests may have.

The Remainder of the Night

Now the evening begins to wind down. 7.30-8.30pm is Hospitality Desk. From 8.30pm to 9pm we wander around deck 6 socializing, or lapping as I prefer to call it. From 9pm to 9.15pm we stand and welcome folks into the theatre. 9.15pm is our evening meeting with details of the following day.

At this point we have a short time to pop upstairs to the buffet and see if we need something to sustain us for the rest of the night.

Our last duty before sleep is to man the Lirica Lounge and welcome guests to the evening activity from 10.15pm to 11pm.

BED!!!

Finally the day is over and we can collapse into glorious slumber, only to roll out of bed the next morning at 5.45am….

However….

I must note that presently I am sitting at a cafe in Rome, overlooking the Colosseum. I was placed on the Rome on Your Own tour, which involved me counting folks on the onset and then recounting at the end. Inbetween is free time!! It’s a glorious day and after my cappucino I am beginning to feel human. I think I may hunt down pizza for lunch….

 
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Posted by on April 28, 2013 in Cruise, Italy, Travel

 

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A Cruising We Shall Go…

Today is March 19th, 2013 and I am waiting to leave for Italy to start a 7month contract on the cruise ship MSC Lirica. Don’t worry it is not the cruise line Costa or Carnival, however there is a good chance the captain will be Italian.

The route does 11 day cruises from Genoa, Italy via Rome to Athens, Greece, on to the Ukraine, Turkey and back to Genoa. It changes course in June and misses the Ukraine returning to Turkey and adding Cyprus and Israel.

I will try my best to blog when I can but internet is not very reliable on the ship and rather expensive. But I hope you will be patient and enjoy the posts when I can.

As some of you know I initially applied because of a boy, but he broke my heart and instead of giving up, I figured I would continue the adventure on my own!

 
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Posted by on March 19, 2013 in Uncategorized

 

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