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A Day in the Life of a Social Hostess on Embarkation Day…

28 Apr

Genoa, Italy…Embarkation

Genoa is a day we love and dread at the same time, actually mostly dread. We say farewell to most of the old passengers and welcome a whole new group on board. The best thing about embarkation Genoa, is that it only starts at 9.15am.

Genoa is located in the North of Italy and is the main starting point for the 11 day cruises that MSC Lirica offers. We also have guests embark in Civitevecchia (pronounced Chivi tevekkia), Istanbul (usually all Turkish) and Odessa (usually all Ukranian and Russian). But Genoa is the biggest day with around 1300 to 1500 checking in.

Positions Please

Rolling out of bed, donning the uniform of blue pants, white long sleeve button up shirt, blue jacket and blue and white neck scarf while putting on my comfortable shoes (and thanking my mum profusely every time I avoid wearing my heels at her insistance I take the comfy ones as well), we head to the office on deck 5.

From there we proceed to deck 4, through security and into the terminal. We have had really bad luck in the past 3 cruises finding an unlocked door, but it appears as if we have finally located the correct one for all future cruises! Small victories make our days easier.

One of us is stationed at the check in desk. This is usually the Spanish Hostess who knows the system and also speaks 5 languages. The German host is stationed at the exit of the line where he can direct folks to open checking inners. The French hostess is stationed at the front of the line where she can check the little tickets indicating normal check in vs express (actually both the same but different lines) vs priority (for handicapped and families).

Finally there is me, English Hostess, along with someone from the animation team (as in entertaining team not drawing cartoons team). We are stationed at a desk near the entrance where we have important safety information in 5 different languages and the little tickets differentiating a guests status of check in.

Let the Fun Begin

The doors always seem to open at a different time. In the past we have stood there from 9.30am till 11.30am before we even start. But this last embarkation we started at 10am. Guests file in and we greet them while trying to guess what language they speak. It usually goes a little like this:

Me: Good Morning
Guest: huh?
Me: Bonjour/Bonjourno/Gooten Morgent (sp??)/Buen Dia
Guest: huh?
Me: Francais/Italiani/Deutsch??
Guest: ahhh Italiani
Me: MSC Cruise Card member?
Guest: huh?

And so on for all 5 languages. If an English speaker comes along I introduce myself and invite them to the travel talk in the afternoon.

For the first 3 cruises we stood like this for 5hrs, no break. But thank the heavens, the message got through and we were all relieved for 30minutes yesterday. Unfortunately I had not realised this and had not brought any money to buy a coffee or drink, it was pissing with rain outside and after 20min I got bored of sitting so went back.

2pm!!!

Finally, just as it feels as if our legs may never recover, our replacements arrive and I have to suppress the urge to kiss him and offer to give him children!

With barely an hour before our next task, we bound into the ship and head up to the buffet where we inhale food. Then down to the room to put feet up for about 15min.

Travel Talk

3.15pm Monique, French, and me gather in the office to make the announcement for the upcoming travel talk. This round mine was in the Lirica Lounge on deck 7. I had a rather good turnout of around 25 folks, considering I only have about 100 English Speakers onboard. Now English speakers do not necessarily mean NATIVE, but rather everyone who can’t speak one of the other 4 languages, often that means they don’t speak English either. But all good! This round I have a group from Norway, some dutch, a couple from Singapore, Japan, England, USA, even a couple from Namibia. The most surprising thing was to meet a lady from Eugene, Oregon who lives just a few minutes from the folks. Mmmmm potential courier for stuff dare I wonder.

The travel talk is around 20minutes and covers everything from life on board to excursions. Finally being able to go on excursions means I don’t have to BS as much as I have been. At the end we do a drawing for 50% off an excursion of their choice.

Safety Drill

After answering numerous questions and meeting folks I manage a quick 1 hr feet up before grabbing my life jacket to man my station for the safety drill. I am crew number 0626, muster station S, lifeboat 8. This is inside the casino, which has been pointed out as potentially not being the best spot of the ship is going down, but hey at least we can gamble on it!!

Standing at the entrance I collect the red cards. These are small ID cards given to guests at check in. After the Costa Concordia incident, this method was implemented to ensure all guests attend the drill, if their card is not collected a message is sent to their cabin to join the one the next day in Civitevecchia.

Moving to my spot for all those in lifeboat 8, I stand holding a lollipop sign until the general emergency signal (7 short, one long blast) is sounded. I then don my lifejacket and wait until we start the instructions for lifejacket presentation.

Grinning like a cheshire cat, I take the lifejacket off and go step by step showing how to put it back on while announcements are made in all 5 languages. I am finally reaching the point where I understand what each one is saying.

Disembarkation Talk

Drill complete I potter off to the Theatre where I have a disembarkation talk explaining procedures for guests leaving us in Civitevecchia. This takes about 20minutes again with questions after.

Sleep or Dinner

My biggest decision is then to whether or not to eat or nap first. Yesterday eating seemed like the best choice to ensure a longish nap. And oh how blissful that nap was, unfortunately it felt like my legs were going to cramp when I finally moved them.

Hospitality Desk

Since it is the first day we remain in our uniform all day and I must note that 14hrs in polyester long pants is not overly comfortable.

Our hospitality desk runs for an hour and we get to meet and greet and answer any questions new and old guests may have.

The Remainder of the Night

Now the evening begins to wind down. 7.30-8.30pm is Hospitality Desk. From 8.30pm to 9pm we wander around deck 6 socializing, or lapping as I prefer to call it. From 9pm to 9.15pm we stand and welcome folks into the theatre. 9.15pm is our evening meeting with details of the following day.

At this point we have a short time to pop upstairs to the buffet and see if we need something to sustain us for the rest of the night.

Our last duty before sleep is to man the Lirica Lounge and welcome guests to the evening activity from 10.15pm to 11pm.

BED!!!

Finally the day is over and we can collapse into glorious slumber, only to roll out of bed the next morning at 5.45am….

However….

I must note that presently I am sitting at a cafe in Rome, overlooking the Colosseum. I was placed on the Rome on Your Own tour, which involved me counting folks on the onset and then recounting at the end. Inbetween is free time!! It’s a glorious day and after my cappucino I am beginning to feel human. I think I may hunt down pizza for lunch….

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Posted by on April 28, 2013 in Cruise, Italy, Travel

 

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